In case you encounter difficulties or problems operating the system, we suggest consulting the possible causes and simple solutions presented below. If this information is not sufficient to resolve the difficulty, please contact Treetech's CS team or its authorized representative.
The equipment shows self-diagnosis messages on the display
The Temperature Monitor - TM firmware constantly checks the integrity of its functions and the sensors and modules connected to it. Any anomaly detected is signaled via its fault contact. Messages will be indicated on the TM display, assisting in the fault diagnosis process.
The meaning of the fault codes is shown in the following tables, respecting the digit on the display where the code appears. The code indication system is in hexadecimal coding. If simultaneous failures occur, the number indicated in a given digit will be the sum of the individual errors. Below is a table with possible combinations of errors in each digit.
Code of combinations of possible active errors
Code | Description |
0 | No active diagnosis |
1 | Diagnosis 1 active |
2 | Diagnosis 2 active |
3 | Diagnosis 1 + 2 active |
4 | Diagnosis 4 active |
5 | Diagnosis 1 + 4 active |
6 | Diagnosis 2 + 4 active |
7 | Diagnosis 1 + 2 + 4 active |
8 | Diagnosis 8 active |
9 | Diagnosis 1 + 8 active |
A | Diagnosis 2 + 8 active |
B | Diagnosis 1 + 2 + 8 active |
C | Diagnosis 4 + 8 active |
D | Diagnosis 1 + 4 + 8 active |
E | Diagnosis 2 + 4 + 8 active |
F | Diagnosis 1 + 2 + 4 + 8 active |
Temperature Monitor self-disgnosis indications
| Self-diagnosis panel SDG1 1 | ||||
| Code | Description | Probable causes | Recommended actions | |
| 0001 | Self-diagnosis in parameterization saved in FLASH memory. | Internal failure in the TM or unidentified external cause. | Contact Treetech CS. | |
| 0002 | Internal self-diagnosis when reading RTDs. | Internal failure in the TM or unidentified external cause. | Restart the TM (remove power for a few seconds and reconnect) and contact Treetech CS. If the defect persists, replace the defective TM. | |
| 0004 | Self-diagnosis of maximum temperature difference between sensors. | a) Bad contact or disconnection in one of the cables connected to terminals 1 or 2 of the temperature sensors.  b) Use of unshielded cable to connect the Pt100Ω at 0 °C sensor to the TM. c) Redundant measurement of top oil temperature is programmed in parameter OIL2, but only one sensor is being used. d) MTD parameter programmed with very low value. e) Shields of the TM connection cables to the Pt100Ω at 0°C sensor not grounded or grounded in more than one location. f) Internal temperature sensor failure. | a) Check for bad contacts or disconnections along the entire length of the cables connected to terminals 1 or 2 of the temperature sensors, including the connection to the TM, to the through terminals and the connection to the sensors. b) Check whether shielded cable is being used to connect the temperature sensors to the TM. c) Correct the programming of the OIL2 parameter according to the configuration actually used for the temperature sensors. d) Correct the programming of the MTD parameter so that it is not less than the normal temperature difference between the redundant sensors at the top of the oil. e) Check that the shielding of the cable connecting the TM to the temperature sensor is grounded only on one side of the connection and the other end is insulated. f) Replace the defective temperature sensor. | |
| 0008 | Self-diagnosis in reference measurement (1v65). |
| Contact Treetech. | |
| 0010 | RTD1 reading self-diagnosis. | a) Bad contact or disconnection in the cable connected to terminal 1 of the temperature sensor. b) Use of unshielded cable to connect the Pt100Ω at 0 °C sensor to the TM. c) Shielding of the TM connection cables to the Pt100Ω at 0 °C sensor not grounded or grounded in more than one location. d) The sensor is not in use, but its measurement is enabled in the OIL1 and OIL2 parameters. e) Internal temperature sensor failure. | a) Check for bad contacts or disconnections along the entire length of the cables connected to terminals 1 and 2 of the temperature sensor, including the connection to the TM, to the through terminals and the connection to the sensor. b) Check whether shielded cable is being used to connect the temperature sensor to the TM. c) Check that the shielding of the cable connecting the TM to the temperature sensor is grounded only on one side of the connection and the other end is insulated. d) Disable measurement of unused sensors by changing the OIL1 and OIL2 parameters. e) Replace the defective temperature sensor | |
| 0020 | RTD2 reading self-diagnosis. | |||
| 0040 | RTD1 calibration self-diagnosis. | a) Bad contact or disconnection in the cables connected to terminals 2 of the temperature sensor. b) Use of unshielded cable to connect the Pt100Ω at 0 °C sensor to the TM.
c) Shielding of the TM connection cables to the Pt100Ω at 0 °C sensor not grounded or grounded in more than one location.
d) The sensor is not in use, but its measurement is enabled in the OIL1 and OIL2 parameters.
e) Internal temperature sensor failure. | a) Check for bad contacts or disconnections along the entire route of the cables connected to terminals 2 of the temperature sensor, including the connection to the TM, to the through terminals and the connection to the sensor. b) Check whether shielded cable is being used to connect the temperature sensor to the TM.
c) Check that the shielding of the cable connecting the TM to the temperature sensor is grounded only on one side of the connection and the other end is insulated.
d) Disable measurement of unused sensors by changing the OIL1 and OIL2 parameters.
e) Replace the defective temperature sensor. | |
| 0080 | RTD2 calibration self-diagnosis. | |||
| 0100 | Reserved. | Internal TM failure or unidentified external cause. | Contact Treetech CS. | |
| 0200 | Self-diagnosis when reading the AC channel (CT1). | |||
| 0400 | Self-diagnosis when reading the AC channel (CT2). | |||
| 0800 | Self-diagnosis when reading the AC channel (CT3). | |||
| 1000 | RTD1 overflow self-diagnosis. | Internal TM failure or unidentified external cause. | Contact Treetech CS. | |
| 2000 | RTD2 overflow self-diagnosis. | |||
| 4000 | RTD1 temperature jump self-diagnosis. | a) Bad contact or disconnection in one of the cables connected to terminals 1 or 2 of the temperature sensor.  b) Use of unshielded cable to connect the Pt100Ω at 0 °C sensor to the TM.
c) Shielding of the TM connection cables to the Pt100Ω at 0 °C sensor not grounded or grounded in more than one location.
d) Internal temperature sensor failure. | a) Check for bad contacts or disconnections along the entire length of the cables connected to terminals 1 or 2 of the temperature sensor, including the connection to the TM, to the through terminals and the connection to the sensor.
b) Check whether shielded cable is being used to connect the temperature sensor to the TM.
c) Check that the shielding of the cable connecting the TM to the temperature sensor is grounded only on one side of the connection and the other end is insulated. | |
| 8000 | RTD2 temperature jump self-diagnosis. | |||
| Self-diagnosis panel SDG2 | |||
| Code | Description | Probable cause | Recommended actions |
| 0001 | Oil temperature overflow self-diagnosis. | Internal TM failure or unidentified external cause. | Contact Treetech CS. |
| 0002 | Winding 1 overflow self-diagnosis. | ||
| 0004 | Winding 2 overflow self-diagnosis. | ||
| 0008 | Winding 3 overflow self-diagnosis. | ||
| 0010 | CT1 overflow self-diagnosis. | ||
| 0020 | CT2 overflow self-diagnosis. | ||
| 0040 | CT3 overflow self-diagnosis. | ||
| 0080 | Reserved. | ||
| 1000 | Self-diagnosis of writing to FLASH memory. | Internal failure in general writing to flash memory. | Reparameterize the equipment, entering each of the parameters and confirming with the “enter” key. |
| 2000 | Self-diagnosis of reading relay parameters in flash memory. | Internal failure in reading relay parameters from flash memory | Contact Treetech technical assistance. Reparameterize the equipment, entering each of the parameters and confirming with the “enter” key. |
Contacts
If there is any problem or difficulty when trying to remove the self-diagnosis, do not hesitate to get in touch!
Contacts:
Phone: +55 (11) 2410 – 1190 — Extension: 425
Mobile: +55 (11) 97225 – 8683 - WhatsApp
Email: sac@treetech.com.br
Service PortalWas this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article